ProjectDox FAQs

Yes, invalid characters in a file name are the following below:

< (less than)
> (greater than)
: (colon)
" (double quote)
 / (forward slash)
\ (backslash)
| (vertical bar or pipe)
? (question mark)
* (asterisk)
= (equal)

. (Period)

No – you can no longer email the document(s) or drawing(s) to the building or planning departments. The Village is electronic; documents must be submitted via ProjectDox.

Yes, please follow this example when searching by the "PCN" Property Control Number. 41-43-26-30-000-0010.You must enter the dashes. DO NOT ENTER “72”. 72-41-43-30-000-0010. searching for a PCN starting with “72” is only used on "PAPA" Palm Beach County Property Appraiser’s website.

At this time, we are not accepting Office related documents through ProjectDox. We recommend applicants convert their Office files to PDF format prior to submitting through ProjectDox.

Yes, you can update your email/profile by logging into your account and clicking on the “Profile” button.

No, we are not accepting those file types. We recommend applicants convert any image file type I.E. BMP, GIF, JPEG, PNG and TIFF to PDF format prior to submitting through ProjectDox.

You can run the “Plan Review - Review Comments" report.

You must download and complete the “Revision Form” which can be found by clicking HERE. Alternatively you may download it from WWW.ROYALPALMBEACH.COM > Building > Additional Downloadable Forms.

Upon completing the form, please contact Building, Village Staff at 561-790-5128.

In order to use ProjectDox, you will need to create, a one-time account by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the “Create Account” button to start the process of creating your account. In addition the verification code for a new ACCOUNT is good for up to 4 hours.  

Once the project passes the approval stage and all fees paid, the applicant will receive an email from ProjectDox to download their approved plans and permit. The applicant can download the permit to their desktop. Alternatively, the applicant can print the permit directly from the approved folder by clicking the permit and selecting the print icon on the top left hand corner.

Please refer to the tutorial video on the Village’s eLearning website https://www.royalpalmbeach.com/eLearn

Click here for instructions on how to print from ProjectDox. 

Once a file(s) is deleted, they are permanently removed. If a deleted file is needed, it must be re-uploaded.

Log into ProjectDox by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the Forgot password? link and follow the instructions.

Contact Village staff who will further guide you through this process. 

Check your junk/spam folder in your email application. In addition, only the person who submitted the application will receive the “Upload and Submit Task Assignment” email. The email is simply a notification you have a task, at any point the applicant can log into ProjectDox and see if there are task that must be completed.

If you cannot upload files, this means you currently do not have a task to complete and your project is with the Village. If you need to access the upload button, please reach out to Village staff who will guide you through this process.

There is a kiosk and scanner for public use at the Village Hall. The Kiosk is located in the lobby of Community Development.

For the Building department refer to the Building Document Naming Standards Guide which can be found by clicking HERE.

For Planning and Zoning department refer to the Planning & Zoning Document Naming Standards Guide which can be found by clicking HERE.

Once a task is accepted, files uploaded, and you have selected “Upload Complete” on the eForm. The files are accepted for upload to that project unless a Village staff member rejects the plans and sends them back. If after submitting the project you realize a necessary file is missing, please reach out to Village staff so they can stop the review to have the task reopened for you.

This means there was a processing error while uploading the file(s). You need to re-upload the file(s) using the SAME file name(s) as the original submittal so ProjectDox versions it. Another option is to contact Village staff and request they delete the file(s) so you can re-upload the file(s).

At times Village Staff will archive projects that were submitted by an applicant mistakenly. This helps us to manage the number of active projects that display on the portal. When a project is archived, the project and project data remain intact, but are moved to the Viewed Archived Projects area, which is only accessible to Village Staff. Any archived project can be un-archived.

The Building permit application is now called the Contractor Data Sheet.

You can run the “All Files Report” report. Applicants can use this report to do the following:

•          Assist you with naming files for re-submittal correctly. (Re-submitted files must be named EXACTLY the same as the original submittal so that they will version over the prior file upload).

Yes – Documents/Drawings can be consolidated into .ZIP files to save on upload time to the ProjectDox system. When the .ZIP file is uploaded successfully, ProjectDox will unzip the file and process the files in the folder as individual files. ***Please, do not drag files from an open ZIP window. Doing this will corrupt the files, thus displaying a yellow triangle for the thumbnail. This means your documents/drawings are unpublished and not useable.***

A changemark is a plan callout created by the review staff to identify a markup and associated comments. A markup file layer can have one or more changemarks. Standard markup names and colors are used for each reviewing agency for easy identification. 

This is a new requirement it serves as the building permit application. This provides us the CO requirements, qualifier signature and provides all contact data for Palm Beach County Fire. Contractor Data Sheet can be found HERE.

EPlan/ProjectDox stands for Village of Royal Palm Beach Electronic Plan Review. This system now accepts applications electronically and allows applicants to view feedback, upload plans, track progress and more.

The maximum upload file size is 1GB.

Yes - please refer to the Applicant User Guide on the Village’s building, ePermit process website to learn more. 

Only you (the applicant), anyone you invite to the Project and Village staff can view your project. If the invitee has not created a ProjectDox account, they will need to do so to view your project.