FAQs

No, however, you can call between the hours of 7:30 am and 8:30 am to speak directly to an inspector to get an estimated time.

It usually takes between seven to ten business days, and 15 to 30 business days for commercial projects.

To obtain setback information for specific properties, please contact Christina Carruolo at (561) 790-5131.

Yes. Even if your business is located outside the Village limits, you must register with the Village of Royal Palm Beach BEFORE conducting any business within the Village.

Yes. All businesses and professional offices within the Village must also obtain a Business Tax Receipt from Palm Beach County. Applicants must apply with the Village of Royal Palm Beach and obtain Zoning approval PRIOR to applying for the Palm Beach County Business Tax Receipt.

A Local Business Tax Receipt grants the privilege of engaging in or managing any business, profession, or occupation within the Village limits.

Yes. Visit the Engineering Department’s section of the website and select the Right-of-Way Permits link to learn about the permitting process for swale planting.

Applications are accepted online for current open positions only. The online application must be completed in its entirety, and all applicants must meet the minimum requirements for the position they are applying for. Start the process by going to www.royalpalmbeachfl.gov, navigate to Departments, Human Resources, and then click on the Employment Opportunities link. All applicants must register before using the online application system.

If your application is reviewed and meets our minimum criteria, you may receive a phone call to set up an interview. Should your application be declined, we will notify you via email at the address you provided to us in your online application.

Sometimes the Village receives many applications, and it can take a few weeks from the time you applied to get a response or phone call. We understand people are anxious to hear back, and therefore, we do our best to review the applications as quickly as possible.

After an application has been completed online you will receive an e-mail indicating that your application has been received.

The Village has a Pay Grade Chart. It can be viewed online to see what the pay grade is for the position you are applying for. All new hires generally start at the minimum pay of the pay grade for their position.

Picnic pavilions are available for a nominal fee for residents of the Village. Pavilions are usually located within your neighborhood parks. Grills are available at the majority of the pavilions and limited to 40 participants. Pavilion reservation procedure is as follows: In person registration, first come, first paid between 8:00 AM to 5:00 PM Monday through Friday, with extended hours until 6:30 PM on Tuesday and Wednesday.

Monday-Friday: 1:00 PM-5:45 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 1:00 PM – 5:00 PM

Please note: The evening open gymnasium schedule varies throughout the year with youth programs.

the Architectural and Aesthetic Review Board (AAR). Temporary signs such as real estate, banner, window, contractor, and courtesy (public hearing notice) signs do not need a building permit as long as they conform to the Sign Code regulations.

For signs that do require AARC approval, business owners or their sign contractors must file an AARC application, prior to submitting for a sign permit. The board meets the first Tuesday of each month to discuss. Application submittals must be received two weeks prior to a meeting.

In addition to zoning requirements, the proposed sign must conform to established design standards (e.g., Master Sign Plan criteria) and fit well into the architectural character of the building. A freestanding ground monument must be located on a survey and have surrounding landscaping that beautifies its design.

For more information, please contact the Planning and Zoning Department.

You will need to send a letter defining the information you require including the property address and parcel control number to the Planning & Zoning Administrative Assistant at ahamm@royalpalmbeachfl.gov . The fee for the Zoning Confirmation Letter is $50 and once your request is submitted, the administrative assistant will provide you with instructions on how to remit the payment online. The Planning and Zoning Department has up to 30 days to process the request.

The Planning and Zoning Division staff is familiar with the development pattern of the Village, zoning ordinances, and districts and the process for obtaining approvals. For more information, you may make an appointment to speak with a planner at (561) 790-5131. If you have questions about a particular property, it is helpful if you know the exact location, legal description, or have a copy of a property survey.

This information varies from property to property. Please call (561) 790-5131 to get most accurate and up to date information.

Architectural approval is required when there is an established sign criterion for the development and the new sign deviates from the established sign criteria or when there is no established sign criteria all signs require architectural approval.

For a copy of the established sign criteria, contact the Planning and Zoning Department at (561) 790-5131.

Yes, invalid characters in a file name are the following below:

< (less than)
> (greater than)
: (colon)
" (double quote)
 / (forward slash)
\ (backslash)
| (vertical bar or pipe)
? (question mark)
* (asterisk)
= (equal)

. (Period)

No – you can no longer email the document(s) or drawing(s) to the building or planning departments. The Village is electronic; documents must be submitted via ProjectDox.

Yes, please follow this example when searching by the "PCN" Property Control Number. 41-43-26-30-000-0010.You must enter the dashes. DO NOT ENTER “72”. 72-41-43-30-000-0010. searching for a PCN starting with “72” is only used on "PAPA" Palm Beach County Property Appraiser’s website.

At this time, we are not accepting Office related documents through ProjectDox. We recommend applicants convert their Office files to PDF format prior to submitting through ProjectDox.

Yes, you can update your email/profile by logging into your account and clicking on the “Profile” button.

No, we are not accepting those file types. We recommend applicants convert any image file type I.E. BMP, GIF, JPEG, PNG and TIFF to PDF format prior to submitting through ProjectDox.

You can run the “Plan Review - Review Comments" report.

You must download and complete the “Revision Form” which can be found by clicking HERE. Alternatively you may download it from WWW.ROYALPALMBEACH.COM > Building > Additional Downloadable Forms.

Upon completing the form, please contact Building, Village Staff at 561-790-5128.

In order to use ProjectDox, you will need to create, a one-time account by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the “Create Account” button to start the process of creating your account. In addition the verification code for a new ACCOUNT is good for up to 4 hours.  

Once the project passes the approval stage and all fees paid, the applicant will receive an email from ProjectDox to download their approved plans and permit. The applicant can download the permit to their desktop. Alternatively, the applicant can print the permit directly from the approved folder by clicking the permit and selecting the print icon on the top left hand corner.

Please refer to the tutorial video on the Village’s eLearning website https://www.royalpalmbeach.com/eLearn

Click here for instructions on how to print from ProjectDox. 

Once a file(s) is deleted, they are permanently removed. If a deleted file is needed, it must be re-uploaded.

Log into ProjectDox by going to www.royalpalmbeach.com/ProjectDoxLogin. Click on the Forgot password? link and follow the instructions.

Contact Village staff who will further guide you through this process. 

Check your junk/spam folder in your email application. In addition, only the person who submitted the application will receive the “Upload and Submit Task Assignment” email. The email is simply a notification you have a task, at any point the applicant can log into ProjectDox and see if there are task that must be completed.

If you cannot upload files, this means you currently do not have a task to complete and your project is with the Village. If you need to access the upload button, please reach out to Village staff who will guide you through this process.

There is a kiosk and scanner for public use at the Village Hall. The Kiosk is located in the lobby of Community Development.

For the Building department refer to the Building Document Naming Standards Guide which can be found by clicking HERE.

For Planning and Zoning department refer to the Planning & Zoning Document Naming Standards Guide which can be found by clicking HERE.

Once a task is accepted, files uploaded, and you have selected “Upload Complete” on the eForm. The files are accepted for upload to that project unless a Village staff member rejects the plans and sends them back. If after submitting the project you realize a necessary file is missing, please reach out to Village staff so they can stop the review to have the task reopened for you.

This means there was a processing error while uploading the file(s). You need to re-upload the file(s) using the SAME file name(s) as the original submittal so ProjectDox versions it. Another option is to contact Village staff and request they delete the file(s) so you can re-upload the file(s).

At times Village Staff will archive projects that were submitted by an applicant mistakenly. This helps us to manage the number of active projects that display on the portal. When a project is archived, the project and project data remain intact, but are moved to the Viewed Archived Projects area, which is only accessible to Village Staff. Any archived project can be un-archived.

The Building permit application is now called the Contractor Data Sheet.

You can run the “All Files Report” report. Applicants can use this report to do the following:

•          Assist you with naming files for re-submittal correctly. (Re-submitted files must be named EXACTLY the same as the original submittal so that they will version over the prior file upload).

Yes – Documents/Drawings can be consolidated into .ZIP files to save on upload time to the ProjectDox system. When the .ZIP file is uploaded successfully, ProjectDox will unzip the file and process the files in the folder as individual files. ***Please, do not drag files from an open ZIP window. Doing this will corrupt the files, thus displaying a yellow triangle for the thumbnail. This means your documents/drawings are unpublished and not useable.***