ADA Accessibility Statement

Website and Facilities

Updated July 16, 2024

Website

The Village of Royal Palm Beach is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents are increasingly using our website to access information about what we offer and to take advantage of the website to obtain services. We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, who to contact, and information about our Title VI Nondiscrimination Policy and Complaint Process, as discussed below. 

Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.  

What to Do If You Encounter A Problem Using Our Website:   

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our Title VI Nondiscrimination Coordinator.
Email:    ADAcomplaint@royalpalmbeachfl.gov
Direct     Phone Number: 561-790-5116
Mail to:   Attn: Title VI Nondiscrimination Coordinator, Village of Royal Palm Beach, 1050 Royal Palm Beach Boulevard, Royal Palm Beach, FL  33411

Please provide the following information: 
Your name: Your phone number: 
Your email address: 
The date and time you encountered a problem using our website: 
The web page/web address on which the problem occurred: What occurred/what were you unable to do: 
Any error messages you received:

Download Reasonable Accommodation Request Application

We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our Title VI Nondiscrimination Coordinator, who will provide an alternative way to obtain the information you are seeking to obtain through the website. In addition, should you wish to file a Complaint to alert us to any problems you may be experiencing, you may also file a Complaint with us. 

Ongoing ADA Compliance and Website Accessibility Efforts: 

We are in the process of updating our website’s accessibility and are undertaking efforts to address the mandates of WCAG 2.0 AA. We will be establishing a schedule for enhancing accessible features of the website and welcome your comments and insights. Please contact our Title VI Nondiscrimination Coordinator at ADAcomplaint@royalpalmbeachfl.gov at 561-790-5116 

The Village also has designated a Title VI Nondiscrimination Coordinator who serves as the ADA Coordinator and 504 Coordinator. We also have developed and published a Title VI Nondiscrimination Policy and Complaint Process, and have I.T. staff available to address website accessibility concerns.

View our full Title VI Nondiscrimination Policy here.

Current Accessibility Guidelines: 

• The standard font used throughout the site has been chosen to be easily legible.
• Wherever possible, we use live text instead of graphics to reduce the download time of pages and increase your control.
• No information is exclusively conveyed using color. This does not mean that colors are not used to organize information; instead, it means there are also other, non-color dependent ways of doing this.
• All images and hyperlinks, where appropriate, have an alternative text attribute. This means when an image or hyperlink is conveying important information its content is described with an alternative text.
• We have attempted specifically to comply with Section 508 referring to website accessibility standards.
• If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Facilities

The Village of Royal Palm Beach is committed to ensuring that all visitors and residents are able to access and use all of our facilities, namely Village-maintained sidewalks and buildings. We are committed to retrofitting existing facilities and constructing new facilities to current Americans with Disabilities Act (ADA) Accessibility Standards. As outlined below, we want to provide users of our facilities with information about which facilities we maintain, ways to inform us of any difficulties encountered, and information about our ADA Transition Plan and Complaint Process, as discussed below. 

Our Village contains many buildings and miles of sidewalks, and we recognize that some facilities may pose accessibility challenges. We want to know about your experiences while using the Village-maintained pedestrian pathway system and while visiting our parks and buildings, and want to address the challenges you identify.  

View map of Village right-of-way and parks here.

What to Do If You Encounter a Problem Using Our Sidewalks or Buildings:   

Facility accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator.

Email:    ADAcomplaint@royalpalmbeachfl.gov

Direct     Phone Number: 561-790-7092
Mail to:   Attn: ADA Coordinator, Village of Royal Palm Beach, 1050 Royal Palm Beach Boulevard, Royal Palm Beach, FL  33411

Please provide the following information: 
Your name: Your phone number: 
Your email address: 
The date and time you encountered a problem using our facilities: 
The location at which the problem occurred:

What occurred/what were you unable to do: 
Any error messages you received:

Download Reasonable Accommodation Request Application

Ongoing ADA Compliance and Facility Accessibility Efforts: 

We are in the process of transitioning all Village facilities to U.S. Access Board ADA Accessibility Standards and Public Right-of-Way Accessibility Guidelines. We have a multi-year schedule for achieving this goal.

View our full ADA Transition Plan here.

View Americans with Disabilities Act Accessibility Standards here.

View Public Right-of-Way Accessibility Guidelines here.